bed11's Privacy Policy &
Our Commitment to Data Protection

1. Introduction

Welcome to the bed11 platform. This Privacy Policy ("Policy") describes how bed11 collects, stores, uses, and protects the personal data of its users. This Policy applies to our website, mobile application, and all digital services we operate.

By using our platform, you are considered to have given your consent to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our platform.

bed11 believes that your privacy is a fundamental right. That is why, before collecting your data, we transparently inform you of what data is being collected and why. Any processing of data on our platform is kept to the minimum necessary.

2. Data We Collect

bed11 may collect the following categories of data:

2.1 Data You Provide Directly

When you create an account or conduct a transaction on our platform, the following data may be collected:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account number — for transaction processing only)

2.2 Automatically Collected Data

When you use our platform, some data is collected automatically:

• IP address and device type
• Browser version and operating system
• Activity logs on the platform (login times, gameplay records)
• Usage patterns and frequently visited pages
• Data collected through cookies and similar tracking technologies

2.3 Data Received from Third Parties

In some cases we may receive data about you from legitimate third parties, such as payment gateway providers or identity verification agencies. In such cases, the data received is used solely for the specified purpose.

3. Purpose of Data Use

bed11 uses the data it collects only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To provide gaming services, financial transactions, and customer support.
• Age & Identity Verification: To ensure that only users aged 21 or above use the platform.
• Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraud.
• Communication: To send important service notices, security updates, and support messages.
• Service Improvement: To analyse user experience and improve the quality of the platform.
• Legal Compliance: To comply with applicable laws and regulations.

4. Cookie Policy

bed11 uses cookies and similar tracking technologies to ensure the functionality of the platform and to improve your experience.

4.1 Types of Cookies

• Essential Cookies: Necessary for the core functionality of the platform — these cannot be disabled.
• Performance Cookies: Collect site usage statistics to help improve the service.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Session Cookies: Automatically deleted when you close your browser.

4.2 Cookie Controls

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain important features of the platform.

5. Data Sharing & Disclosure

bed11 does not sell or rent your personal data to any third party. However, data may be shared in the following limited circumstances:

• Service Providers: Trusted partner organisations that assist in managing our technical services, payment processing, or customer support — only with the necessary data and under strict confidentiality agreements.
• Legal Obligations: When required to comply with a lawful order or directive from a competent court or regulatory authority.
• Fraud Prevention: When it is necessary to report information to the relevant authorities to prevent financial crime, fraud, or money laundering.
• Business Transfers: If the company undergoes an acquisition or merger, data may be transferred — you will be given advance notice in such cases.

In each case, the amount of data shared is kept to a minimum and the receiving party is contractually bound to provide a level of privacy protection equivalent to this Policy.

6. Data Retention Period

bed11 retains your personal data only for as long as necessary. The following factors are considered when determining the retention period:

• Data required to provide the service is retained for as long as your account remains active.
• After an account is closed, financial transaction records may be retained for a specific period in accordance with applicable legal obligations.
• Data related to a fraud investigation is retained until the investigation is concluded.
• Once the required period has ended, data is securely destroyed or anonymised.

7. Security Measures

bed11 applies industry-standard technical and organisational measures to protect your personal data:

• SSL Encryption: All data transmitted on our platform is protected by SSL/TLS encryption.
• Data Encryption: Sensitive data that is stored is protected using strong encryption algorithms.
• Access Controls: Only authorised personnel have access to the data they need.
• Regular Audits: Regular technical audits are conducted to identify security vulnerabilities.
• Two-Factor Authentication (2FA): Two-step verification is available to help secure your account.

No method of transmitting data over the internet is completely risk-free. We are committed to ensuring the highest level of protection; however, if you notice any suspicious activity related to security, please notify our support team immediately.

8. Your Rights

You have the following rights over your personal data on the bed11 platform:

8.1 Right to Access

You may request to know what data we have collected about you and how it is being used. We will provide this information within a reasonable time.

8.2 Right to Rectification

If any of your data is inaccurate or incomplete, you may request that it be corrected or updated. This can be done by logging into your account or through the support team.

8.3 Right to Erasure

In certain circumstances you may request that your personal data be deleted. However, this may not be possible where legal obligations or financial transaction records are involved.

8.4 Right to Restrict Processing

You may object to or request that the processing of your data for a specific purpose be limited. This request will be duly evaluated.

8.5 Right to Data Portability

You may request that the data held about you be provided in a structured, machine-readable format.

9. Third-Party Services

bed11 uses trusted third-party technologies and services to operate its platform, such as game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, etc.) and payment processing companies.

These third-party organisations have their own privacy policies. We ensure through our contractual terms that they handle your data with appropriate protection. However, bed11 is not responsible for how your data is used on their own platforms or services.

If any external links are displayed on our platform, please review the relevant third party's privacy policy yourself before visiting that page.

10. Child Protection

bed11 is an adults-only platform. This service is for individuals aged 21 or above only.

We do not knowingly collect data from any minor. An age verification process is carried out at the time of account registration. If it comes to our attention that data of a minor has been collected inadvertently, we will immediately delete that data and close the relevant account.

If you believe that a minor is using our platform, please contact us.

11. Policy Changes & Updates

bed11 reserves the right to amend or update this Privacy Policy as needed. For any significant changes:

• The updated Policy will be published on this page.
• The effective date will be noted at the top of the page.
• For important changes, a notice will be sent to your registered email address.

Continuing to use the service after receiving the notice will be considered as your consent to the updated Policy. You should therefore review this page from time to time.

12. Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy, or if you wish to exercise any rights relating to your data, please contact our support team. See the contact section below.